Communication Insights

CSR as a competitive advantage

The reason #1 for leaving a company is poor management. Unfortunately, not all managers are good managers. One of the main trait of a good manager is that he is good at communicating, but this skill is not innate.

Improving the communication skills of managers to increa...

Réussir son déménagement d'un point de vue humain

      " Déménager est l'évènement le plus traumatisant après la perte d'un être cher ou de son emploi." 

         Un déménagement est une ponctuation dans la vie d’une entreprise dont il...

Read the full story on Delano.lu

Delano #61, September - October 2018, pp 12-13

Too often leaders pour their energy into formulating strategy and spend too little time figuring out how to implement it. To successfully execute your organization’s strategy, you should pay attention to the 3Cs: Clarify, Cascade, Communicate. 

1. Clarify your strategy 

...

GDPR: It's all about Reputation Management! 

GDPR is first and foremost about Reputation Management. GDPR has indeed 4 main implications in terms of communication that should not be underestimated:

1. First you will need to report within 72 hours every "data breach" to...

Your annual report, CSR report, website, brochures and articles offer unique opportunities to nurture your reputation, build trust and demonstrate your leadership. Make these important communication tools work for you.

Annual Reports that build trust and confidence

Annua...

Businesses will use bots. It is not a matter of "if" but "when".

The benefits of bots are just far too great to be ignored. To mention just the three largest:

1. improved customer experience,

2. reduced costs

3. and, last, but not least, data collection.

 Improve...

Customers want to message your business...
because it is easy, fast & convenient.

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The most natural way to communicate

Your chatbot

• speaks the real language (no « sign-up », « login », « click », etc.)

• enters in a personalized dialogue

  ...

Do you have a comprehensive crisis management plan, a partial procedure or you do not need to prepare your organization for a crisis because you have good managers who will handle it as soon as it occurs?

According to the Savvy Incorporated group, 20% of companies are w...